Frequently Asked Questions
Why choose Apex Smart Home Protection?
Apex Smart Home Protection is here to serve you. Your needs and desires come first with our team.
As a team, we’ve been providing security to the same city for over a decade. We care deeply about our reputation in San Antonio because this is our home, too.
Lastly, we’d like to encourage you to check out our portfolio of work. We’ll be adding more completed installs each month because we take pride in doing everything we can to protect our homeowners.
I’m overwhelmed. How do I choose which system is right for my needs?
New technology can be overwhelming.
As you discuss your needs and desires with an Apex Smart Home Consultant, we’ll help guide you through the array of new technologies avaiable.
Either call us to discuss a bit more regarding your needs, or invite us over for a free in-home consultation and training. We’d love to meet you.
Call us at (210) 301-0032.
Why do security systems have contracts?
That’s a fair question.
Contracts are how Apex, as a security provider, can provide such tremendous rates on hardware, while protecting your investment with such a great warranty.
Saving you money on future hardware, service fees, and maintenance expenses is important to us.
In our experience, one of the most frustrating experiences a customer can have is hearing, “we’re sorry, that’s not covered…”.
Contracts ensure we’re all protected properly.
If you’re interested in a no-contract solution, please feel free to ask and we’ll guide you to the solution that makes the most sense for your needs.
How much does a security system typically cost?
If we could provide an easy answer we certainly would! Questions to consider:
- How big is the property?
- How many video cameras are needed?
- How much online storage will be required?
There are so many systems and technologies and diverse needs at play that pricing can vary widely.
Earning your long-term loyalty is what matters most to Apex.
We work extra hard to get the best prices on hardware as well as on our monitoring arrangements.
At the end of the day, protecting our customers and providing a true sense of security matters most, so maintaining an excellent standard of security and high-quality technology comes first.
Comparing apples-to-apples, you likely won’t find this level of quality at the same price.
Our commitment to you: We will never sacrifice quality for price.
How much does installation cost?
The cost of your installation depends on the amount of devices and equipment involved in your installation. The amount of time and cost of installing a 1,400 sq ft house and a 5,000 sq ft house is considerably different. Typically, installation costs range between $200-400 and $0 installation promotions are often available for qualifying homeowners.
How much is monitoring monthly?
The range in monitoring price can be from $24.99-$79.99 per month.
Monitoring pricing depends on the levels of monitoring that you receive, as well as the types of automated devices and surveillance equipment included. The number of connected devices your home has will also contribute to the monitoring rate.
Can you use the previous equipment installed or do I have to purchase all new equipment?
If the equipment installed in your house is what is needed to provide the level of home security your family desires, then absolutely! In many cases, the equipment installed on a home or selected without a consultant ends up being non-compatible with your home’s existing setup or worse, would cause security flaws that put your family at risk.
In any case, our smart home consultants will review existing equipment with you, discuss the advantages or risks of existing equipment, and will work to ensure that you get the best system for your family’s needs at the best possible price.
What's the most common home security pacakage?
While every home is unique and has a unique amount of exterior doors, windows, and insulation needs there are several products that homeowners are gravitating towards.
- The Ring Doorbell is one of the most popular purchases, a video camera doorbell that allows homeowners to see who is at their door right from their smartphone, whether they are home or not. Complete with a built-in mic to address your unexpected guests.
- Smart Thermostats are another popular addition to your smart home as it provides a way to save money and energy, while automating a comfortable atmosphere for your home.
- Video surveillance is the most popular addition of all. Technology is more affordable than ever before, so having the peace of mind that intruders are repelled at the sight of a surveillance system, combined with the ability to check in on your home where ever you are in the world makes this upgrade essential for most homeowners.
- 2-Way Monitoring is the most common upgrade homeowners are surprised to make because they’ve never been educated on the value of this system. 2-Way Monitoring is one of your most valuable points of protection in the event your alarm is triggered. 2-Way Voice Monitoring allows the monitoring station to connect directly to your home over an intercom and address a potential intruder in the home. This level of monitoring leads to faster response time from authorities and also prevents false alarm fees from occurring as you provide them with the safety password of your choice.
There’s a lot of unique circumstances to consider when evaluating the best smart home protection system for your needs so our professionally trained, local consultants and technicians are here to assist you along the way.
I'm interested. What do I do next and when can we expect to be up and running?
Kindly call (210)301-0032 to schedule your in-home consultation.
Depending on the time of day, and technician availability, we can often provide same day installation. Most importantly, we want to do the job right and have the equipment that’s best available for protecting your home. This might mean a special equipment order. We’d rather get it done right than rush.
Once installation is complete, our friendly technicians will perform a Quality Assurance test with the monitoring station to ensure the installation has been completed successfully. At this point, we wil teach you how to utilize your new system and answer any questions you may have.
Apex will always be available for service requests and for any smart home questions you have in the future.
Does Apex provide Commercial / Business security and surveillance?
Apex Smart Protection does have a commercial division managed directly by Founder, Jason McKinzie.
Brandon Rothwell is our lead commercial consultant, overseeing installations for hundreds of San Antonio area businesses over his 10+ year career.
When it comes to commercial and business security and surveillance, we’re ready to help with everything you need, from video surveillance to Access Control.
Whether you own a warehouse, a jewelry store, or a shopping center, have Apex come out to your location and assess your security needs.
Smart Thermostats are Smart for Business
As a side note, consider the energy savings and cost savings your business would benefit from each month with a smart thermostat!
Call (210) 301-0032 to get scheduled with Brandon or Jason today.
Is Apex a licensed provider in the state of Texas and are all employees required to pass a background check?
Does having a home security system make me eligible for a home insurance discount?
Do I get to keep the equipment installed at my location?
What brand of equipment does Apex provide?
I’m in the Military, what happens if I need to move?
Apex is truly grateful for your service to our country!
If you have an upcoming PCS need, Apex will aid you in transferring your equipment to your new location.
Otherwise, simply provide documentation of your move and your agreement can be voided. We appreciate your service!
Contact Apex support via phone at (210) 301-0032 or via email at email@example.com for further assistance.
We’re happy to help!
Our Clients Say…
"Exceptional system. Exceptional team. We highly recommend Apex for your security needs."
Leonardo Gonzales, Owner
Fair Oaks Automotive
"Apex exceeded in giving me more services than I expected! I am very satisfied with Jason's attention and especially with the prices."
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