Frequently Asked Questions
Why choose Apex Smart Home Protection?
We’d like to encourage you to check out our Portfolio of work and also consider the fact that, as a team, we’ve been providing security to the same city for over a decade. We care deeply about our reputation in San Antonio because this is our home, too.
I’m overwhelmed. How do I choose which system is right for my needs?
An Apex Smart Home Consultant is ready to help guide you through all of these new technologies based on your needs. Either call us to discuss a bit more regarding your needs or invite us over for a free in-home consultation and training. We’d love to meet you. (210) 301-0032
Why do security systems have contracts?
Contracts are how Apex as a security provider can provide such tremendous rates on hardware and protect your investment with a warranty. Saving you money on future hardware, service fees, and maintenance expenses is important to us. In our experience, one of the most frustrating experiences a customer can have is hearing, “we’re sorry, that’s not covered…”. Contracts ensure we’re all protected properly.
How much does a security system typically cost?
If we could provide an easy answer we certainly would! Questions to consider:
- How big is the property?
- How many video cameras are needed?
- How much online storage will be required?
There are so many systems and technologies and diverse needs at play that pricing can vary widely.
What Apex can assure you is that we’re interested in your business long-term, so we work very hard to get the best prices on hardware as well as on monitoring, while maintaining an excellent standard of security and high-quality technology you likely won’t find anywhere else at the same price.
How much does installation cost?
Can you use the previous equipment installed or do I have to purchase all new equipment?
What's the most common home security pacakage?
Does Apex provide Commercial / Business security and surveillance?
How much is monitoring monthly?
I'm interested. What do I do next and when can we expect to be up and running?
My home is under construction. Do you install security systems to protect our property during the construction phase?
Is Apex a licensed provider in the state of Texas and are all employees required to pass a background check?
YES! Apex prides itself on having a team of dedicated individuals who love what they do. Professionality begins with safe and ethical team members. Every employee of Apex must pass a background check. Our continuing education programs also ensure that each team member stays up-to-date on the latest security equipment, safety protocols, and advancing smart home needs.
Does having a home security system make me eligible for a home insurance discount?
Yes! With our 2-way voice communication, many insurance providers offer discounts due to the fact that your home is at a considerably lower risk of intrusion. Some companies offer a much higher home insurance discount than others. If you’d like to know more about what trends we’ve seen, please feel free to call our support team at (210) 301-0032.
Do I get to keep the equipment installed at my location?
Yes, even at the end of your term. Your equipment is yours to keep!
What brand of equipment does Apex provide?
Apex has access to all equipment brands and will help you find the one that works best for your needs. This includes… That said, there are brands we typically avoid, such as… Here’s a blog article regarding some of the vulnerabilities we’ve experienced with such systems: [link]
I’m in the Military, what happens if I need to move?
Apex is truly grateful for your service to our country! If you have an upcoming PCS need, Apex will aid you in transferring your equipment to your new location. Otherwise, simply provide documentation of your move and your agreement can be voided. Contact Apex support at (210) 301-0032 for further assistance. We’re happy to help!
Our Clients Say…
"Exceptional system. Exceptional team. We highly recommend Apex for your security needs."
Leonardo Gonzales, Owner
Fair Oaks Automotive
"Apex exceeded in giving me more services than I expected! I am very satisfied with Jason's attention and especially with the prices."